How a culture of trust leads to more agile organizations (and how product leaders can help achieve it)

By | Agile, Leadership, Organisations, Product management

The element of trust is frequently quoted as the cultural characteristic that can make or break organizations. More specifically, companies that boast a culture based on trust are known to make better products and retain their employees longer. On the opposite side of the spectrum the lack of trust in the workplace is often connected with toxic cultures.

It isn’t just a theoretical idea. Research has shown that trust is connected with organizational effectiveness and performance. And it makes sense. If people in an organization trust each other and their leaders, they will be more creative in solving their differences, they will communicate better and they will be open to work together on promoting each other’s goals. They will be more engaged and less willing to look for work elsewhere. Read More

Why you should organize product teams around customer experiences

By | Agile, Leadership, Organisations, Product management

The world is full of examples of well engineered products that have failed to make an impact. What is common to them is that they failed to resonate with customers because they lack the delight factor – the capacity to offer delightful user experiences.

Such products can feel like a collection of features rather than a product with a focused value proposition. Or if this is not the case, it may be that their value proposition is based on weak assumptions that do not hold true in real life.

I think the way that product teams are organised can contribute hugely to this problem. Read More