Why you should organize product teams around customer experiences

By | Agile, Leadership, Organisations, Product management

The world is full of examples of well engineered products that have failed to make an impact. What is common to them is that they failed to resonate with customers because they lack the delight factor – the capacity to offer delightful user experiences.

Such products can feel like a collection of features rather than a product with a focused value proposition. Or if this is not the case, it may be that their value proposition is based on weak assumptions that do not hold true in real life.

I think the way that product teams are organised can contribute hugely to this problem. Read More

The invisible threat of complexity

By | Organisations, Product management, Product strategy

In product development there are certain considerations that will routinely need to be made when creating or changing products: How much does this change cost? What is the effort required for this update? How fast can we deliver that? These questions are the bread and butter of a product manager. Yet there is a common factor that affects the answers to all these questions: the underlying complexity of the product or system at hand. Read More