Product management

How a culture of trust leads to more agile organizations (and how product leaders can help achieve it)

By | Agile, Leadership, Organisations, Product management

The element of trust is frequently quoted as the cultural characteristic that can make or break organizations. More specifically, companies that boast a culture based on trust are known to make better products and retain their employees longer. On the opposite side of the spectrum the lack of trust in the workplace is often connected with toxic cultures.

It isn’t just a theoretical idea. Research has shown that trust is connected with organizational effectiveness and performance. And it makes sense. If people in an organization trust each other and their leaders, they will be more creative in solving their differences, they will communicate better and they will be open to work together on promoting each other’s goals. They will be more engaged and less willing to look for work elsewhere. Read More

Why you should organize product teams around customer experiences

By | Agile, Leadership, Organisations, Product management

The world is full of examples of well engineered products that have failed to make an impact. What is common to them is that they failed to resonate with customers because they lack the delight factor – the capacity to offer delightful user experiences.

Such products can feel like a collection of features rather than a product with a focused value proposition. Or if this is not the case, it may be that their value proposition is based on weak assumptions that do not hold true in real life.

I think the way that product teams are organised can contribute hugely to this problem. Read More

Common cognitive biases in product management

By | Career advice, Product management

As product managers we make decisions all the time. What the priorities are, how to deal with a particular problem, how to motivate the team and so on. When we do, we like to think that we are objective and that our decisions are the outcome of rational thinking. Unfortunately, cognitive biases often meddle with our decision making process, leading to poor decisions and bad judgment calls. Read More

The invisible threat of complexity

By | Organisations, Product management, Product strategy

In product development there are certain considerations that will routinely need to be made when creating or changing products: How much does this change cost? What is the effort required for this update? How fast can we deliver that? These questions are the bread and butter of a product manager. Yet there is a common factor that affects the answers to all these questions: the underlying complexity of the product or system at hand. Read More